Introduction
Callbotz is an AI chatbot builder for sales, customer
support, and user engagement.
We understand that you are aware of and care about your own
personal privacy interests, and we take that seriously. This Privacy Notice
describes Callbotz's policies and practices regarding its collection and use of
your personal data, and sets forth your privacy rights. We recognize that
information privacy is an ongoing responsibility, and so we will from time to
time update this Privacy Notice as we undertake new personal data practices or
adopt new privacy policies.
Contacting Us About Data Protection
Callbotz is headquartered in Florida, USA. For any inquiries
or concerns regarding our personal data policies, practices, or if you wish to
exercise your privacy rights, please feel free to reach out directly to our
dedicated Privacy Team. Our team is equipped and committed to assisting you
with any questions you might have and ensuring your data is handled with the
utmost care and respect.
How we collect and use (process) your personal information
Callbotz collects personal information about its website
visitors and customers. With a few exceptions, this information is generally
limited to:
Name
Address
Phone number
We use this information to provide prospects and customers
with services.
We do not sell personal information to anyone and only share
it with third parties who are facilitating the delivery of our services.
From time to time, Callbotz receives personal information
about individuals from third parties. Typically, information collected from
third parties will include further details on your employer or industry. We may
also collect your personal data from a third-party website (e.g. LinkedIn).
Use of the Callbotz Website
As is true of most other websites, Callbotz's website
collects certain information automatically and stores it in log files. The
information may include internet protocol (IP) addresses, the region or general
location where your computer or device is accessing the internet, browser type,
operating system and other usage information about the use of Callbotz's
website, including a history of the pages you view. We use this information to
help us design our site to better suit our users' needs. We may also use your
IP address to help diagnose problems with our server and to administer our
website, analyze trends, track visitor movements, and gather broad demographic
information that assists us in identifying visitor preferences.
Callbotz has a legitimate interest in understanding how
members, customers, and potential customers use its website. This assists
Callbotz with providing more relevant products and services, with communicating
value to our sponsors and corporate members, and with providing appropriate
staffing to meet member and customer needs.
Cookies and tracking technologies
Callbotz makes available a comprehensive Cookie Notice that
describes the cookies and tracking technologies used on Callbotz's website and
provides information on how users can accept or reject them. .
Sharing information with third parties
The personal information Callbotz collects from you is
stored in one or more databases hosted by third parties located in the United
States. These third parties do not use or have access to your personal
information for any purpose other than cloud storage and retrieval. On
occasion, Callbotz engages third parties to send information to you, including
information about our products, services, and events.
We do not otherwise reveal your personal data to
non-Callbotz persons or businesses for their independent use unless: (1) you
request or authorize it; (2) it's in connection with Callbotz-hosted and
Callbotz co-sponsored conferences as described above; (3) the information is
provided to comply with the law (for example, compelled by law enforcement to
comply with a search warrant, subpoena, or court order), enforce an agreement
we have with you, or to protect our rights, property, or safety, or the rights,
property, or safety of our employees or others; (4) the information is provided
to our agents, vendors, or service providers who perform functions on our
behalf; (5) to address emergencies or acts of God; or (6) to address disputes,
claims, or to persons demonstrating legal authority to act on your behalf. We
may also gather aggregated data about our services and website visitors and
disclose the results of such aggregated (but not personally identifiable)
information to our partners, service providers, advertisers, and/or other third
parties for marketing or promotional purposes.
The Callbotz website connects with third-party services such
as Facebook, LinkedIn, Twitter, and others. If you choose to share information
from the Callbotz website through these services, you should review the privacy
policy of that service. If you are a member of a third-party service, the
aforementioned connections may allow that service to connect your visit to our
site to your personal data.
Transferring personal data to the U.S.
Information we collect about you will be processed in the
United States. By using Callbotz's services, you acknowledge that your personal
information will be processed in the United States. The United States has not
sought nor received a finding of "adequacy" from the European Union
under Article 45 of the GDPR. Pursuant to Article 46 of the GDPR, Callbotz is
providing for appropriate safeguards by entering binding, standard data
protection clauses, enforceable by data subjects in the EEA and the UK. These clauses
have been enhanced based on the guidance of the European Data Protection Board
and will be updated when the new draft model clauses are approved.
Depending on the circumstance, Callbotz also collects and
transfers to the U.S. personal data with consent; to perform a contract with
you; or to fulfill a compelling legitimate interest of Callbotz in a manner
that does not outweigh your rights and freedoms. Callbotz endeavors to apply
suitable safeguards to protect the privacy and security of your personal data
and to use it only consistent with your relationship with Callbotz and the
practices described in this Privacy Statement. Callbotz also enters into data
processing agreements and model clauses with its vendors whenever feasible and
appropriate. Since it was founded, Callbotz has received zero government
requests for information.
For more information or if you have any questions, please
contact us at [email protected].
Data Subject rights
The European Union's General Data Protection Regulation
(GDPR) and other countries' privacy laws provide certain rights for data
subjects. Data Subject rights under GDPR include the following:
Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right of data portability
Right to object
Rights related to automated decision making including
profiling
This Privacy Notice is intended to provide you with
information about what personal data Callbotz collects about you and how it is
used.
If you wish to confirm that Callbotz is processing your
personal data, or to have access to the personal data Callbotz may have about
you, please contact us.
You may also request information about: the purpose of the
processing; the categories of personal data concerned; who else outside
Callbotz might have received the data from Callbotz; what the source of the
information was (if you didn't provide it directly to Callbotz); and how long
it will be stored. You have a right to correct (rectify) the record of your
personal data maintained by Callbotz if it is inaccurate. You may request that
Callbotz erase that data or cease processing it, subject to certain exceptions.
You may also request that Callbotz cease using your data for direct marketing
purposes. In many countries, you have a right to lodge a complaint with the
appropriate data protection authority if you have concerns about how Callbotz
processes your personal data. When technically feasible, Callbotz will—at your
request—provide your personal data to you.
Reasonable access to your personal data will be provided at
no cost. If access cannot be provided within a reasonable time frame, Callbotz
will provide you with a date when the information will be provided. If for some
reason access is denied, Callbotz will provide an explanation as to why access
has been denied.
Data storage and retention
Your personal data is stored by Callbotz on its servers, and
on the servers of the cloud-based database management services Callbotz
engages, located in the United States. Callbotz retains service data for the
duration of the customer's business relationship with Callbotz and for a period
of time thereafter, to analyze the data for Callbotz's own operations, and for
historical and archiving purposes associated with Callbotz's services. Callbotz
retains prospect data until such time as it no longer has business value and is
purged from Callbotz systems. All personal data that Callbotz controls may be
deleted upon verified request from Data Subjects or their authorized agents.
For more information on where and how long your personal data is stored, and
for more information on your rights of erasure and portability, please contact
us at: [email protected].